Kin not detected

Using a Samsung Z Flip3 with Android version 15. The Kindoo app (version 6.1.3) has all required permissions (Location, Nearby devices, Notifications, network access). I tried with cell data connection and while connected to Liahona Wi-Fi.

I have Kindoo access rights to the building (Guest, ALWAYS). I've used this phone successfully for other BLE applications, like hotel door entry, though not recently. I have no reason to believe the phone's BLE is broken.

When I'm near a door entry, it doesn't appear in the app. I tried all door sensors at my church building with distances of 6 feet to 2 inches away. I wiped the app data and logged in again -- same results. Tried the 'Calibrate my phone' feature and it didn't see any Kin.

Fortunately, we still have one door that uses a real key, and that technology is quite reliable.

Anybody else have this issue? Any suggestions?

We had such things and had the FM group replace the kin. It might help to reinstall the Kindoo app.

having installed a bunch of these for many buildings here, I've found every once in awhile I will have to re-add/relink a kin, or a power wire to the kin strike or button wire has come loose. For battery operated devices, I've found once a failed battery. Best thing to do is to open a FIR and let the FM group know. Let them know your phone is not detecting a Kindoo at one entry but detects one at another entry at the building just fine. If you can get other members to duplicate the same issue , that's even more helpful so that they know it's not user error and there is indeed something wrong with that entrance.