I contacted Kindoo customer support. The were very quick with a response! Here is what they shared with me ...
Site Invitation Pie Chart
This chart consists of two categories:
- Users who have accepted the site invitation.
- Users who have not accepted the site invitation.
Account Verification Pie Chart
This chart also includes two categories:
- Users who have verified their email address by following the steps provided in the verification email.
- Users who have not yet verified their email address.
Please note that an unverified account does not necessarily mean the email is invalid. It typically indicates one of the following:
- The user has not yet attempted to log in to Kindoo, so they have not been prompted to verify their email.
- The user is not receiving emails from the Kindoo system (e.g., due to a hard bounce or the email being marked as spam). In these cases, the email address may be added to a suppression list, preventing further delivery.
User Login Pie Chart
- Users who have logged in and currently have an active session on Kindoo.
- Users who have never logged in, or whose session has expired.
User Commands Pie Chart
- Users who have attempted to access an entry point at least once using the Kindoo app.
- Users who have never attempted to access an entry point.
Users with Suspicious Device Switching
This chart includes three categories:
- Users who switch between devices frequently and have been flagged by the system as suspicious.
- Users who were flagged as suspicious but have been marked as “always resolved” by a site administrator.
- Users who were flagged as suspicious, temporarily resolved by an administrator, and later flagged again.