Tech Forum Archive

My Hone- access problem

4 postsstarted by msduncan 406 viewsoriginal topic

msduncan
New Member
#1
Trying to get to My Home and Leader Resources.

I can login, but when I go to MyHome it says:

[My Home - This Page is Currently Unavailable
We apologize for the inconvenience. Please refresh the page or try again later.

Refresh this Page]

My login is not working. It's been a couple of days.
I've cleared cache
I've attempted to login on the laptop and phone.
I've tried on my home wifi, mobile data and the church wifi

This same error is happening to two other family members, but one can login with no issue.
russellhltn
Community Administrator
#2
I would check with the clerk to see if your records are in the ward. It's possible they are "between wards" or have been sent to "address unknown".

Another possibility is that your account isn't associated with your record number. But I didn't know as that's likely in this situation.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rmrichesjr
Community Moderators
#3
There is also another thread discussing a similar (or the same) symptoms:

viewtopic.php?t=46844
russellhltn
Community Administrator
#4
But this time "My Home" is working for me. It wasn't in that other thread.

I didn't check if it was working during my first response, but it is working for me now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.