Tech Forum Archive

14 but not old enough to pay tithing?

4 postsstarted by davea0511 609 viewsoriginal topic

davea0511
New Member
#1
A 14-year-old girl in our ward can't pay tithing cuz it says she's not 14 yet, But her birthday in the system is correct and it shows that she is 14.
russellhltn
Community Administrator
#2
Are you talking about on-line, or when the clerks try processing the donation?

If online, I'd suggest making sure the MRN on the account matches what the ward sees on her membership record.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davea0511
New Member
#3
yes, when she tries to pay online, it won't let her. So I have her give me what mrn she sees when she's online?
russellhltn
Community Administrator
#4
Yes, find out what the MRN on her account is.

Have her go to churchofjesuschrist.org, login, scroll to the bottom and she should see an MRN. Make sure it's there and correct.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.