Problem syncing Types in FIR app

4 postsstarted by jmclegg 559 viewsoriginal topic

New Member
#1
I am our stake's building representative. Lately, often (not every time) when I try to submit a FIR using the app, when I hit the "Issue Type" dropdown, I get the following error screen. I have updated the app to the most current version. This is on an iphone 11 running iOS 26.2.1. When this happens, I have to submit the FIR via the web interface instead of the app.

Thanks for any help.
IMG_0360.PNG
IMG_0360.PNG (112.8 KiB)
Community Moderators
#2
Have you submitted feedback from within the app?. Send Feedback is in the Settings menu.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Senior Member
#3
Log out of the FIR app. Then log back into it with your church user name and password. That should fix the problem.
New Member
#4
Thanks. I’ll give that a try.