Tech Forum Archive

windows 11

7 postsstarted by pgm44 1,134 viewsoriginal topic

pgm44
Member
#1
We have a computer in our ward with windows 10. We can NOT upgrade to windows 11. What te do?
russellhltn
Community Administrator
#2
How old is the computer? Windows computers are to be replaced every 5 years. But it does depend on the STS and FM to be on top of things.

Some computers can't upgrade due to settings in CMOS. You'll need to check why you can't upgrade. If it's TPM, that's probably the issue. You'll have to go into CMOS/bios to enable it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
drepouille
Senior Member
#3
Correct. Most computers that are more than 7 years old cannot upgrade due to either a CPU that is too old, or no TPM 2.0 available. The computers in our FamilySearch Center are new enough to run Windows 11, but we find it easier to maintain ChromeOS Flex on them.
Dana Repouille, Plattsmouth, Nebraska
russellhltn
Community Administrator
#4
This does raise a question - is this clerk computers (which I assumed), or FamilySearch center computers? Nothing else is officially authorized.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
#5
I contacted already the FM for to replace the computer. The warning message said it could not upgrade due the settings in CMOS.
Thanks for your answers. I will let you know what will happen later.
russellhltn
Community Administrator
#6
Both Dell and Lenovo computer have a manufactured date on their tags. You might want to check that.

It sounds like your system can update to Windows 11 with an adjustment to the CMOS settings. It might take awhile for FM to get you a replacement if you qualify.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
#7
Thank you for your answers, the FM told me we will get next week a new computer for the clerk office.

Case closed.
God Bless.