Re-enroll Chromebook with correct unit number

Hi all,

We're in the process of upgrading clerk computers in our Stake, and one unit requested a Chromebook. In one building, two units share a clerks' office, and while setting up the Chromebook, I enrolled the Chromebook with the other unit's number.

As stated on the Wiki, powerwashing only erases accounts and data, but the Chromebook remains enrolled in Church management. (In this case enrolled with the incorrect unit number.)

My first intuition is that the solution is server-side, and I'll need to get in touch with Global Services to have them update it. But I wanted to check in here in case someone knows the correct course of action.

This is resolved. After some additional thought, I concluded that I did not make the error I initially thought I had made. I registered the Chromebook to the unit number printed on the property tag, which was correct.

The only error I made was initially installing the Chromebook on the wrong side of the clerk’s office.

So I have this problem, I enrolled the Stake Chromebook wrong apparently as the FM group says that it is "NOT currently pinging ICS.". I have tried a Power Wash however I never get the option to put in the asset tag and location(Unit#). Does anyone know what needs to be done to fix this issue?

I still have not been able to re-enroll the Stake Clerk's Chromebook, all that the power wash does it reset the user ID but does not allow me to change the location and other items as part of the enroll process. Any help would be appreciated.

You may need to contact the Global Services Department where they can assist you with this issue.