First, I'd visit CDOL and see if the information about the center is question is correct. I notice your stake seems to have 3 centers, all of them which have names matching a ward, but only 2 are at the same address. It makes me wonder if the problem is really a computer issue. (Note: I think "ward" centers have gone away. They're all now stake organizations.)
If CDOL is correct, then you need to call the FamilySearch number for your country. I'm not sure if the US 1-800 number would apply.
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