Set up missionary credit card for Google Pay

3 postsstarted by floydlevi 2,049 viewsoriginal topic

New Member
#1
Not sure exactly where to post this. I was trying to add my missionary credit card to Google Pay on my church-issued phone. Maas360 allows this and I've been able to add my person debit and credit cards for emergency purchases. I'm able to add my HSBC card, but when I go to set up contactless payments, it goes through the whole process and has me accept the terms and conditions, and everything is working smoothly, but then it says that the card has failed contactless setup and to contact the card issuer. So, I called HSBC and they say that they can't help me either, it's the "Missionary Support Group" that has to authorize it. It's not a huge deal at all-- it would just be nice to have the option, but contactless setup just doesn't work. Thanks in advance!
Error screen after going through the process and accepting the terms and conditions.
Error screen after going through the process and accepting the terms and conditions. (269.52 KiB)
Community Administrator
#2
It seems the church has not allowed a form of payment that Google Wallet needs in order to function. You can talk to your missionary tech support people, but I wouldn't have high hopes. The church has a history of being restrictive about what can be done with their accounts.

I'm sure you can get the tech details with the "Get tips on what to tell your bank" link.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#3
Mission tech expert here. This was recently discussed in the official missionary tech specialists chat for personal cards, not HSBC. My understanding is that this is an unofficial workaround because the Google Wallet app is not currently approved, likely to reduce phone theft.

Elder Levi Floyd, it looks like the Montreal mission has no called technology specialist, so you may not have a representative in that chat. Ask your mission president to call you and ideally at least one other person to that role.
https://servicenow.churchofjesuschrist. ... =KB0073452