Tools not the same as church website

2 postsstarted by Therustmans 1,555 viewsoriginal topic

New Member
#1
Just so the rest of you know what I did and it worked.

For some reason a released Branch/Ward President/Bishop was still showing as a member of our branch but he had been released months before but only in tools. Church website didn't show him. My current branch President messaged me about a calling I had entered months ago not showing up in tools app but was there on the church website.

I Un-installed the app and reinstalled it and it corrected it after a sync. Hadn't ever done that even with a sync every time I use tools. My Branch President tried it after me and it corrected his also.

Hope this helps someone else with the same problem.
Community Administrator
#2
While that works, I'd try "Refresh" found under "Settings" first. "Refresh" redoes the data, while sync only brings changes.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.