LDS Tools will not show updated member list

2 postsstarted by Skust 2024-11-20 03:58 UTC1,367 viewsoriginal topic

New Member

#1
2024-11-20 03:58 UTC

We have moved members out that still only show up on the Tools app and not in our directory. Also, we have had members that have passed away and it will not remove them from the list as well (this can be a very hard thing for spouses to see). We have synced multiple times and we are still having issues. Is anyone seeing the same thing or does any one have a solution?

russellhltn

Community Administrator

#2
2024-11-20 04:22 UTC

Sync is not always picking up on changes. Try doing a refresh instead.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.