Tech Forum Archive

Sync Fails

8 postsstarted by Collin_Bierman 2,928 viewsoriginal topic

Collin_Bierman
New Member
#1
Every time i try syncing on Member tools it says “Failed to download, Please try again later.” And it been like this for months for me, Any solutions?
russellhltn
Community Administrator
#2
What version of Member Tools are you running? I think it has to be at least 5.x to be supported.

The current version requires iOS 16.0 or higher.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Collin_Bierman
New Member
#3
Edited 1 time, last by Collin_Bierman on
IOS 18.1 and The Latest App update
russellhltn
Community Administrator
#4
I'd try logging out and back in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Collin_Bierman
New Member
#5
I Haven't Even been able to get past the start of the app
jdlessley
Community Moderators
#6
Try uninstalling the app, restarting your device, and reinstalling the app. Make sure you have good data service by using Wifi rather than your cell service data for the initial start after reinstalling.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Collin_Bierman
New Member
#7
Already tried
russellhltn
Community Administrator
#8
You might want to talk to the ward clerk and make sure the MRN on your account is accurate and that record is in your ward.

If your records are floating around in "address unknown" then there's nothing to download.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.