Tech Forum Archive

Name Listed Multiple Times in Member Tools

3 postsstarted by jagflynn 868 viewsoriginal topic

jagflynn
New Member
#1
Edited 1 time, last by russellhltn on . Reason: Removed personal information as this forum is public.
See the attached screenshot. Each spouse's name is listed four times in Member Tools. Their adult child's name is also listed four times. Their minor children's names are listed two times. The family's records were moved into my ward on 29 September. Their callings from their previous ward still show in Member Tools, but not in LCR. Any suggestions about resolving these issues?
jagflynn@hotmail.com
russellhltn
Community Administrator
#2
Sorry, I had to remove the attachment as this is a public forum and you posted names of actual members.

I'd try doing a Refresh in Member Tools, or even a logout and login. Sync doesn't always work properly.

But before that, I'd use the Feedback option in the Member Tools app to get that in front of the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jagflynn
New Member
#3
Data refresh in Member Tools settings fixed the issue. Thanks!
jagflynn@hotmail.com