Tech Forum Archive

Saving callings, releases, etc.

7 postsstarted by StuartSchank 1,101 viewsoriginal topic

StuartSchank
New Member
#1
For the past two weeks I have tried to save callings or releases or other membership information and keep getting a system error message saying to refresh or try again later. I do both and it's still not working. It is extremely frustrating how poorly the church I.T. functions and how long it takes for fixes.
russellhltn
Community Administrator
#2
Have you tried incognito mode?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
StuartSchank
New Member
#3
To clarify, I'm trying to do this on my Android phone, which I have been able to do for years until now.
russellhltn
Community Administrator
#4
In a web browser or is it something you can do in Member Tools?

I don't think mobile web browsers are immune to cookie buildup, so using incognito in the web browser still applies.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
StuartSchank
New Member
#5
Incognito worked. Not sure how or why, but pretty sure it shouldn't be necessary in order for things to work.
russellhltn
Community Administrator
#6
It's a well-known problem with church webpages. "They" are aware of the cookie build0up problem, but for some reason they're not given the resources to fix it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sbradshaw
Community Moderators
#7
Depending on what browser you're using, there may be a way to clear cookies. That should allow you to not have to use incognito mode anymore (incognito mode is just a quick way to test a website without having your browser cookies loaded).
Samuel Bradshaw • If you desire to serve God, you are called to the work.