Tech Forum Archive

Web login works, can't login to Android app

3 postsstarted by dbackman 3,311 viewsoriginal topic

dbackman
New Member
#1
I'm trying to help my aged mother-in-law setup her new phone. We can successfully login to the web page, but the same credentials don't work on the latest Android version of "Member Tools". I get a pop-up that says "Unable to sign in. Please try again"

Any help would be appreciated
russellhltn
Community Administrator
#2
Please see the first question in
Member Tools Frequently Asked Questions
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jdlessley
Community Moderators
#3
In addition the russellhltn's recommendation you should check her Church account to make sure her membership record number (MRN) is recorded in the profile. Without the MRN recorded her credentials will work as a nonmember login to the ChurchofJesusChrist.org. However she will not have access to member specific pages such as the Ward Directory and Map or the Calendar. Access to the mobile apps is only available to member Church accounts.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?