mailing labels

Can anyone tell me what labels I need to buy that will be compatible with MLS? Either avery # or how many per sheet.

Thanks!

thesmith7 wrote:Can anyone tell me what labels I need to buy that will be compatible with MLS? Either avery # or how many per sheet.

They are 3x10, with 1/2" on top and bottom. It's a standard Avery #5160.

We use the Avery 5160 sheets but recently the printer does not print the labels correctly. They are out of alignment and therefore not usable. We have reinstalled Windows OS, HP Printer drivers, and MLS. But the problem still persists. Any ideas on what else we can try?

ktopham wrote:but recently the printer does not print the labels correctly. They are out of alignment and therefore not usable.

Out of alignment in which direction? If the print is too high on the page, the rollers may be getting warn or slick and the paper is arriving at the printing area late.

Have you checked the top margin setting in MLS? (System Options > Printing)

The printer works fine. The mailing labels are suppose to fit Avery 5160 label sheets that have three columns. However, when we select print preview, print to pdf, or actually print the labels, they come out in a two column format that does not fit the Avery 5160 format.

Yes, we have checked all of that. See my more detailed post below.

ktopham wrote:The printer works fine. The mailing labels are suppose to fit Avery 5160 label sheets that have three columns. However, when we select print preview, print to pdf, or actually print the labels, they come out in a two column format that does not fit the Avery 5160 format.

From what screen are you trying to print the labels? If it seems to be a problem everywhere, please name at least one specific screen with the problem.

Did you check the left margin setting for labels under System Options > Printing?

What does the two column format look like -- does it appear that the first column of the three is blank, or the last column is blank, or are the two columns evenly spaced?

Also, when you look carefully at what families are included in the labels, are they all there, but in a 2-column format, or are some missing? Specifically, if you are including families A, B, C, D, E, F, do you see
A B
C D
E F

or
A B
D E

or something else?

aebrown wrote:From what screen are you trying to print the labels? If it seems to be a problem everywhere, please name at least one specific screen with the problem.

Did you check the left margin setting for labels under System Options > Printing?

What does the two column format look like -- does it appear that the first column of the three is blank, or the last column is blank, or are the two columns evenly spaced?

Also, when you look carefully at what families are included in the labels, are they all there, but in a 2-column format, or are some missing? Specifically, if you are including families A, B, C, D, E, F, do you see
A B
C D
E F

or
A B
D E

or something else?

Any custom report where the Print Mailing Labels button appears. The format is two columns evenly spaced. All selected names appear in the correct order. It's as if the label template was changed to different type. We have checked the settings under System Options.

ktopham wrote:Any custom report where the Print Mailing Labels button appears. The format is two columns evenly spaced. All selected names appear in the correct order. It's as if the label template was changed to different type. We have checked the settings under System Options.

Well, I'm stumped. I can't duplicate anything like this no matter how I try. The only thing I can suggest would be to do a full install of MLS to see if that fixes it.

My best guess is that it's a template somewhere. A full resinstall should do it - unless it's something sent down by the area office.

We already performed a reinstall. Where does the template reside? Is it an external file or a java library? What version of java is best?

ktopham wrote:What version of java is best?

MLS supplies it's own instance of Java when you do a full install. Did you do a Clean Installation? Note, some of the folders listed is a bit old. In MLS 3.3, some of the files have moved to C:\Documents and Settings\All Users\LDS Church, but the basic idea is there.

ktopham wrote:We already performed a reinstall. Where does the template reside? Is it an external file or a java library? What version of java is best?

The templates are inaccessibly stored in the database. That was the reason to try a reinstall. That is about the only user fix to something that has become corrupt. MLS installs its own version of Java. The system installation of Java does not affect MLS.

jdlessley wrote:The templates are inaccessibly stored in the database.

Oh, that suggests that it would require a clean install and restore from backup. Any restore done at the OS level by copying folders back would simply copy back the corrupt template.

RussellHltn wrote:Oh, that suggests that it would require a clean install and restore from backup.

Yeah, you're correct. I incorrectly wrote database when I meant the program itself.

Thanks. We'll try the re-install again.

Found the issue. The print format setting on the prior screen was set to A4.