Senior Member
A sister in our ward has lost Tools on her Samsung. We tried downloading a copy from the Google store, and it said "the app will not work on this device." Anyone else with this problem?
Samsung and Tools problem
Community Moderators
There is a minimum Android version, 8.0 and up, to run Member Tools. It may be necessary to upgrade to Android 8.0 or later.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
We're having the same problem on phones and my tablet can't update android versions. So I guess just not going to be using the member tools app. I'm surprised the developers would do this to obsolete so many users. 
Community Administrator
Security is a moving target. Stand still and you become insecure. That's too much liability considering that Member Tools holds personal information.
Most likely, the developers were pushed into this by external factors. Perhaps the older versions of Android lack a security protocol required, and prior ones were now insecure.
It should be noted that Android 7.1 was introduced on October 4, 2016 and last patched on October 2019. It would certainly be nice if operating systems were supported for longer, but that's not a battle the church is willing to spend resources to fight.
Check with your service provider to see what kind of deals they may have. Be open to "pre-owned" or "web only" deals. As a bonus there's odds you'll find your photos will be much sharper with better color.
Most likely, the developers were pushed into this by external factors. Perhaps the older versions of Android lack a security protocol required, and prior ones were now insecure.
It should be noted that Android 7.1 was introduced on October 4, 2016 and last patched on October 2019. It would certainly be nice if operating systems were supported for longer, but that's not a battle the church is willing to spend resources to fight.
Check with your service provider to see what kind of deals they may have. Be open to "pre-owned" or "web only" deals. As a bonus there's odds you'll find your photos will be much sharper with better color.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.