Tech Forum Archive

Member tools app won't load

3 postsstarted by atkinsonfamily 4,165 viewsoriginal topic

atkinsonfamily
New Member
#1
I have not been able to get into my members tool app for a few days. The same thing keeps happening. It starts to load and then I get a message that something is down. However I think it's my app. I am running this version:

Version 5.0.2-(104504.1373678) on an Android. I have attached the screenshot of what I see.

Thx.
Screenshot_20240419_102330_Member Tools.jpg
Screenshot_20240419_102330_Member Tools.jpg (81.91 KiB)
russellhltn
Community Administrator
#2
It may be dependent on other Android services. Make sure everything else on the phone is up to date such as Google Play, etc.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
JessicaJackson89
New Member
#3
Hello! Did you ever get a solution? Mine hasn’t ever worked for me unfortunately and this is the same message I receive.

Thank you!