FIR - "Unable to reach server"

I'm getting the message "Unable to reach server" when I open the FIR reporting app. It displays at the bottom of the screen for a few seconds then goes away. At first I just thought it was a busy time for the servers in SLC, but I seem to get it all the time. At one point I was not able to get in at all and my login was being denied. I've since gained access and even submitted an FIR, but I still get the message.

Is this happening for other people also?

Hummm... I just tried it and got in. Have you tried the usual stuff, like deleting cookies issued by the church domain, or trying it in incognito/private mode (depending on your browser)?

This is on the phone app. I just re-installed it and now I can't login again. I get a message "Access Denied" "Our apologies, but it seems that you are not authorized to use the Facility Issue Reporting System". It has a button that says "View list of authorized positions", but it returns an error.

This has worked in the past so I was wondering if others are having similar issues.

I am able to access the website without any problems.

I am not seeing any issues or error messages on my Android phone.

I’ve just been using the mobile browser as a workaround for now. It’s not as smooth as the app, but at least it doesn't give the 'Unable to reach server' headache. Definitely worth reporting through the 'Send Feedback' button in the app if you can get to it!