Tech Forum Archive

Tools & Ward directory is not working for me

3 postsstarted by Beth@1918 3,690 viewsoriginal topic

Beth@1918
New Member
#1
I am unable to use member tools or access the ward directory online on the church website. I get a browser console error message for the online church website and "Member Tools Services are unavailable. Please try again later." on my Android Tools App. Please help.
russellhltn
Community Administrator
#2
In order for them to work, you must have your MRN on your church account. Otherwise, the system will treat you like a non-member.

Secondly, your membership record has to be in a ward or branch. If your last ward/branch lost track of you, they may have moved you into "address unknown".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lisayhenry
New Member
#3
Yes it's been crashing while it's loading for about a week for me as well. I'm on a Pixel 6a with Android 14. Probably will have to uninstall and re-install.