Fixing an incorrect name due to a previous mistake

We had a married couple recently move into our unit. Their records were received as having the same last name, as expected. (The following names are changed for privacy.)

So, the names as received were Steve Smith and Laura Smith.

However, after they arrived, they let us know that she actually never changed her name after their marriage. She wanted to keep her maiden name and is therefore Laura Johnson. This is her proper and legal name.

What clearly happened is that when they got married, the clerk took the defaults and allowed the system to change her name from her maiden name to his last name -- and recorded that event as a marriage. The name was therefore incorrectly changed at that time.

I am simply trying to correct it, but, really, none of the options given are fully accurate:

• Finalized Adoption
• Spelling Correction
• Verified Legal Name Change
• New Marriage for the Member
• Divorce
• Member's Preference to Be Known by This Name
• Other

I could probably pick "Spelling Correction", but that isn't really accurate. "Verified Legal Name Change" also makes sense, except she didn't change anything. Someone else just put it in incorrectly. And it isn't really just a "Preference" either because it is her proper and legal name. So, technically, it is "Other", but when you pick "Other", it tells you that you can't really use that option. It really needs a "Record was inaccurately changed previously" or something.

So, I am curious what people would do here. Do I go the easy route and just pick one of the other options I mentioned that aren't 100% correct, but would allow me to fix the entry easily? Or should I call the GSC and have them do it (just because it might add more context or maybe they put in internal notes or something)?

I'm pretty sure it doesn't actually keep track of which option you provide. I believe the options are mostly there to make sure that you don't make a change when it shouldn't be made (i.e. just for member preference) or that you make it in the right way (like for Marriage or Divorce where it should be done as part of recording the event) or at the right time (i.e. you shouldn't change the name for an adoption until the adoption is final).

In this case I would select Verified Legal Name Change because you are changing the name to the correct legal name. Although she did not make a name change, you are changing it because it isn't the correct current legal name.

Sounds good. Thanks. Appreciate the response.