Member Tools 2FA, MFA, Yubikey - login not working

2 postsstarted by ashkii21 4,575 viewsoriginal topic

New Member
#1
I have an Android phone. With the new update to Member Tools, I am not able to sign-in. When I enter my password I get, "Try another way to sign in. Two step verification is an additional security feature for your Church Account." There is not an option to tap my yubikey with NFC. I am able to sign-in on llds.org in Chrome on my phone using my yubikey. Is there a workaround besides turning off 2FA? I do not want to turn off 2FA. Thanks.
Community Moderators
#2
The "Security Key or Built-in Authenticator" option for two-step verification isn't currently supported on the Church mobile apps; however, the other two-step verification options should work. Rather than turning off two-step verification, I would recommend adding a second two-step option, such as text message, that you can use for the apps.
Samuel Bradshaw • If you desire to serve God, you are called to the work.