Tech Forum Archive

Donations problems with Chrome

3 postsstarted by dellis7479 4,433 viewsoriginal topic

dellis7479
New Member
#1
For the past few months I have several glitches when trying to pay tithing online (Using Chrome--the way I have done for the last several years). For the last month or more, the page would either not load at all, or, after entering the donation amounts it would give the, "Uh oh! We're Sorry... It looks like something went wrong..." error message on the next page. I would then open up the page in Safari, and it all goes fine. Please let me know if this is going to be fixed, or if I need to just use Safari from now on.
russellhltn
Community Administrator
#2
Church websites have an issue with cookie buildup that has all kinds of problems. As a quick test, use incognito mode. If that works, clear all cookies associated with churchofjesuschrist.org.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
kclindley
New Member
#3
To clear cookies in Chrome for just the church site:

On your computer, open Chrome.
At the top right, click More Settings .
Click Privacy and security. Third-party cookies.
Click See all site data and permissions.
At the top right, search for the website's name.
To the right of the site, click Delete .
To confirm, click Delete.