family tree

My record number is in my family history account. I have a workig account. But when i signed in, the account erased everyone but me and my parents out of it. before ive had to change it again it showed all of my ancesers and now it just totaly deleted them all as if i'm not a member.

Have you used the Family Search help feature? I would think you're more likely to get a beneficial solution quicker than here.