From what you posted the most likely cause is the build up of cookies. This cookie build-up causes all kinds of unwanted results and issues. A method to quickly check if this is the issue is to use New Incognito window for browsers using the chrome browser engine (Chrome, Edge, etc), or the New private window for those like Firefox. Both of these 'new windows' do not use stored cookies nor cached website files for each browsing session. This mitigates the cookie build up problem and corrupt web page cache files. To get a fresh unencumbered session outside using the New Incognito window, or New private window, the cookies and the web page cache for churchofjesuschrist.org should be deleted. This will not guarantee the problem wont reoccur since the build-up of cookies and corrupt stored web page files can return.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?