MLS 3.1.2 Login Problem

Sunday December 13, 2009 - We received a new download and installed it. After restarting the computer we can't login MLS. The log shows that the program is doing a backup from the database and then closing the db. Any suggestions?

Is anybody else having the same problem?

rsevilla wrote:Is anybody else having the same problem?

I was able to login fine after installing 3.1.2. The database modifications that happen after the first person logs in after the upgrade do take a little time, so you need to be patient.

If the problem persists, I suggest downloading the full installer at mls.lds.org and reinstalling. Hopefully you have a good backup just in case.

We downloaded the full installer at mls.lds.org and reinstalled it. Same problem. We tried to go to a previous version 3.1.0 and didn't let us.

We have a good backup from last Wednesday evening.

rsevilla wrote:We downloaded the full installer at mls.lds.org and reinstalled it. Same problem. We tried to go to a previous version 3.1.0 and didn't let us.

We have a good backup from last Wednesday evening.

What error message are you getting? Can you be more specific?
Do you see a list of accounts on the MLS login pull-down?

Since installing MLS 3.1.2 from the full installer over the current installation does not solve the problem you can try to uninstall MLS completely then reinstall it. There may be a corruption in the database that is creating the problem. You will have to restore your most recent backup after a good install of MLS.

Looks like I wasnt the only one who had problems with mls that day. It took my whole afternoon trying to figure it out. Uninstall/reinstall mls, removing the ward unit account/number itself out of the mls, creating another user, tried everything under the sun, still wont work. Done back up files, restore from a back up. The saddest part, there are 2 units sharing the same pc, the other ward can log on with out a problem, doing their transactions. For my unit, it appears to have logged on successfully but it doesnt load the pictures when I tried to maximize the page. Then again the task manager is showing that mls is running. I can click on the menu bars but thats it. It wont go beyond that. Until now I still cant figure out. What I have done just to send my report and liquidation, I used the stake's mls, there I can log on with out any problem. Thanks to our stake clerk who always keep his mls up to date. Any thought what happened? Or I guess its just needs a complete OS reinstallation!

sosmener wrote:The saddest part, there are 2 units sharing the same pc, the other ward can log on with out a problem, doing their transactions. [...] Any thought what happened? Or I guess its just needs a complete OS reinstallation!

I'd contact your area office. Apparently there's something in your data that's triggering the problem.