Out-of-Unit Member Cannot View All of Our Ward Members

Hello,

Recently I added a couple from a different stake as out-of-unit members to serve in my ward. Although they appear in LCR and LDS Tools, they can only see about 7 member records total in their LDS Tools app. They have synced multiple times, but only these 7 records will show. I am not sure if this is a privacy issue, limited visibility due to a calling, or another reason I am not yet aware of. Has anyone experienced a similar situation and found a fix?

Thanks!

Have the out-of-unit members been given a standard calling in the system? How long has it been since the out-of-unit records were created? And if they have been given standard callings and these callings have been entered into LCR, how long has it been since that was done?

What part of the world are you in? In the US, the default privacy is "Stake", but in many other countries like the UK, it's "Private". In those countries, anyone who is not considered a "leader" is likely to see a very empty roster.

Since this couple is "out of unit", perhaps they're not considered part of the ward and only see those with "stake" setting.

I'd have them try logging out and back in on the App. I have found multiple times that certain member records haven't synced onto my phone, or that I could see members in one part of the App but not another. Nothing worked to get things synced, but the log out/in process resolved this for me each time.