People missing from a circle group

2 postsstarted by kbeier22 2023-01-18 15:17 UTC1,124 viewsoriginal topic

New Member

#1
2023-01-18 15:17 UTC

Our primary boy activity group some of the parents are gone from the group. We have tried multiple times to re add them to the group and it says they have been added successfully but then they are still not in the group.

russellhltn

Community Administrator

#2
2023-01-18 18:03 UTC

It seems some things have to be fixed by logging out of the app, clearing the cache and storage of the app (at least on Android) and then logging back in.

I had to do that recently to get "All Adults" to show up on my device.

The parents may need to do that on theirs.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.