The bank account must include both the routing number for the bank and the savings account. The message asking for the routing number most likely means the number you provided does not work. Some banks use different routing numbers for different types of transactions. Contact your bank to find out what the routing number is for your savings account using electronic funds transfers (EFT). The online donations system uses electronic funds transfers to make the transactions.
JD Lessley Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?