Senior Member
We recently had some convert baptisms. I tried using the new create pending record feature that we're now required to use (the missionaries start it and the clerks finish it).
I ran into errors in the system that prevented me from creating either of the records. I ended up using the "Contact Us" on the right of LCR to report the problem. Ultimately, the church requested that I provide all the needed information to create the records. So far they have managed to create one of the records. The church is still having difficulty creating the other one. After a call, I'm told that they're having system issues and that they should be able to get the other one created next week.
So, if you encounter problems with the system, go straight to contacting the church so they can start working on it. Also let your bishop know of the problems, as this interrupts things like Aaronic priesthood ordination and issuing recommends for baptisms.
I ran into errors in the system that prevented me from creating either of the records. I ended up using the "Contact Us" on the right of LCR to report the problem. Ultimately, the church requested that I provide all the needed information to create the records. So far they have managed to create one of the records. The church is still having difficulty creating the other one. After a call, I'm told that they're having system issues and that they should be able to get the other one created next week.
So, if you encounter problems with the system, go straight to contacting the church so they can start working on it. Also let your bishop know of the problems, as this interrupts things like Aaronic priesthood ordination and issuing recommends for baptisms.