Tech Forum Archive

I Can't login my child account

3 postsstarted by RukuThapa 1,338 viewsoriginal topic

RukuThapa
New Member
#1
Edited 1 time, last by russellhltn on . Reason: Removed personal information - this is a public form
Dear bother/sister

I try to open my daughter account but some going wrong i can't succeed.
[Personal information removed]

My Name: Ruku Thapa
[Personal information removed]

Country: Nepal

Please help me to open my daughter's account open.
russellhltn
Community Administrator
#2
I assume you're trying to create an account, not recover an existing one.

You will have trouble creating an account if one already exists with that MRN.

There is a minimum age for an account. In the U.S. I think that's age 8. However, they can't make any donations until they are 13.

I'm not sure what age that would be to comply with the laws in Nepal.

You may want to ask your ward clerk for help. He would have a better understanding of the situation in your country.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jonesrk
Church Employee
#3
She already has an account created with her mrn. If you go to account.churchofjesuschrist.org -> Children Accounts you should be able to reset her password there if you need to.