account setup issues

2 postsstarted by richardayala 2022-03-08 21:56 UTC1,122 viewsoriginal topic

New Member

#1
2022-03-08 21:56 UTC

we are trying to help a member of our ward get back in to there account but we get this error even know the info is correct
An account matching the Membership Record Number ("MRN") and Birthdate you entered was not found. Please double-check to ensure your data was entered correctly.

russellhltn

Community Administrator

#2
2022-03-08 22:41 UTC

It's possible they never did set up an account with their MRN. Did the ever access resources that are member-only (directory, calendar, etc.)?

Is it possible they created a FamilySearch account, but not a church account?

What happens if they create a new one?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.