How do you get back a deleted account?

4 postsstarted by Lmahe 2,172 viewsoriginal topic

New Member
#1
I was trying to merge 2 accounts together and ended up deleting the main one that has my tithing info and calling info, instead of the old one created a while ago. How can I reinstate the deleted account?
Community Moderators
#2
Talk to your ward clerk and have him give you the number to the Global Service Department (GSD). He can't call for you since they will request to speak only to the account holder. Be prepared to give the support person the username and password of the deleted account. You may also need to give them your membership record number (MRN). This may not be required but it is a possibility.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Senior Member
#3
Note that if your old account was attached to your membership number (and it sounds like it probably was) then all of your donations will also be attached to your membership record. So if you add your membership number to your remaining account then all of your donations should then show up and you should also have any rights based on your calling. So if the GSD can't restore the deleted account you shouldn't really lose anything.
Church Employee
#4
You could also potentially try recovering the account:
https://account.churchofjesuschrist.org/recovery

If it hasn't been too long, you may be able to self-recover there.