My wifes password wont reset

Hi guys, please can you help. My wife cant remember her password to log into her online account and when you try and reset it, she never gets an email requesting the new password. She has checked junkmail and tried on different internet browsers. Please could you help?

This is a user-to-user support forum. No one here has the power to do that.

Ask the ward clerk for contact information for the Global Service Desk and have her call them. They will only work with the end user, so you can't call on her behalf.