Blessed in another ward. Member record not created.

a new family just moved into our ward. they have an infant. 0 yrs of age. born and blessed in another ward. no member record found. i created one in my ward. they are requesting a blessing certificate. if i try to print one, it states the name of the current ward and not the one where the child was born and blessed.

what should i or they, do?

Personally, I'd refer them back to their prior ward. It sounds like you don't have any record of the blessing, so it seems questionable for you to do it.

Even if you did, it would have a different ward and bishop than where the child was blessed. That might or might not make a difference to them.

thanks for the help. that's what i was thinking. just wanted a little moral support.