MLS not updating and recording a New Member Move In

4 postsstarted by dandshall2 2021-12-12 17:51 UTC2,593 viewsoriginal topic

New Member

#1
2021-12-12 17:51 UTC

So, a week or more ago, I moved the records in of a new move in. It updated on LCR the next day but MLS did not. I have updated MLS several timed from that time until now but that membership record is not in MLS under our ward. It is correct on LCR still. I received other new move ins since, but not the one I moved in. I emailed the Global Service Center several days ago but they have not yet responded back. Any suggestions? The record I am looking for is in our ward in Tools and LCR...

russellhltn

Community Administrator

#2
2021-12-12 18:28 UTC

As I recall, MLS has a "Unit data refresh" function. Hopefully the information in the Wiki is still accurate.

Also, make sure you're looking for the member under their actual last name and not the name of the household. They can be different.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson

Community Moderators

#3
2021-12-12 18:29 UTC

MLS used to have a membership refresh option that would sync up everything.

dandshall2

New Member

#4
2021-12-12 21:56 UTC

Thank you. I submitted a request for unit refresh for membership. I will check back later to see if that corrects the issue.