Messaging glitch

3 postsstarted by jnagel 530 viewsoriginal topic

New Member
#1
A new couple moved into our ward a couple of months ago. Whenever an email is sent using the "Send a Message" application on the church website, the brother of this couple receives it with the correct listing of who sent it, but the sister receives all of her messages as being sent by the RS president. Our bishop just sat down with them for tithing settlement and they brought it up, so he tested it live. Sure enough, his test message to her showed up as being sent by the RS president. I'm guessing this is a glitch beyond anything that can be fixed by any settings I might have access to (Asst Clerk - Membership), but I'm just wondering if anyone else has encountered this. I'm waiting on a response from this sister to confirm it, but I'm guessing she did not have those issues prior to moving into our ward.
Community Administrator
#2
My guess is that she's added the email address "noreply@churchofjesuschrist.org" as a contact with the name "RS President".
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Community Moderators
#3
Samuel Bradshaw • If you desire to serve God, you are called to the work.