MyLDSMail.net

Most missionaries in the US have been instructed to use myldsmail.net as their primary Email system. The system is secure and is tightly managed by the Church. However, it seems that there may be a problem that's causing some full-time missionaries some grief.

Yesterday, while a group of full-time missionaries were doing their weekly Email, I learned that two of the missionaries had been auto-logged out after a period of only 15-20 minutes. This occurs while they're creating their Email to their families, which results in the loss of what they typed. Not very friendly.

As I don't have access to the myldsmail.net account, I was unable to test this. However, going to the site I was able to provide some feedback. I received a response this morning that stated that the timeout should be 40 minutes. This is in agreement with the helps file which is available w/o being logged in.

It's quite obvious that there's something wrong. I was hoping that someone in the right department might see this and check into the situation.

My own ISP has similar timeouts if I use its web interface into email. (Not sure what the threshold time is, but it is short.)

The workarounds I use are:

• Compose my mail offline in a text editor and paste it in.
• Save drafts frequently.

Does the interface for myldsmail.net include a persistent "draft" area?

boomerbubba wrote:My own ISP has similar timeouts if I use its web interface into email. (Not sure what the threshold time is, but it is short.)

The workarounds I use are:

• Compose my mail offline in a text editor and paste it in.
• Save drafts frequently.

Does the interface for myldsmail.net include a persistent "draft" area?

I made the suggestion yesterday to create their messages by using Notepad and then pasting the text over. As to whether there's a "draft" area, I don't know. I do not have access to these accounts. I was reporting what had been told to me.

My brother is letting me use his account to try and set something up. I don't see any draft area. Email composition doesn't look to have any way to save your place. They are using the Novel NetMail system.

boomerbubba wrote:Does the interface for myldsmail.net include a persistent "draft" area?

None that any of my missionaries have ever found.

faazshift wrote:My brother is letting me use his account to try and set something up. I don't see any draft area. Email composition doesn't look to have any way to save your place. They are using the Novel NetMail system.

It would be interesting to test the auto-logout issue to see how long it's set for until it logs you out.

Techgy wrote:It would be interesting to test the auto-logout issue to see how long it's set for until it logs you out.

In my brothers account the Timeout option is set to 5 minutes. Im guessing this means 5 min. of inactivity. Perhaps the system is determining activity by mouse movement, and not including keyboard use, which could possibly explain the problem the missionaries were having.

faazshift wrote:In my brothers account the Timeout option is set to 5 minutes. Im guessing this means 5 min. of inactivity. Perhaps the system is determining activity by mouse movement, and not including keyboard use, which could possibly explain the problem the missionaries were having.

It's possible. I'll pass that along next Monday when they do their Emails again. Can you describe where the setting is located to change this inactivity time?

Techgy wrote:It's possible. I'll pass that along next Monday when they do their Emails again. Can you describe where the setting is located to change this inactivity time?

Heres a link to a screenshot I took showing where the setting is: http://66.93.224.121/pub/LDSMail-Screenshot.png.

faazshift wrote:Im guessing this means 5 min. of inactivity. Perhaps the system is determining activity by mouse movement, and not including keyboard use

I'm not sure of the underlying technology used by this system, but most web-based time-outs are based on server activity. That is, clicking an icon that will cause the screen to change. As such, composing a message, (with or without mouse movement) may not cause anything to be sent to the server.

faazshift wrote:Heres a link to a screenshot I took showing where the setting is: http://66.93.224.121/pub/LDSMail-Screenshot.png.

Hummm... It appears not all of the Church's organizations moved off of Novell/Groupwise. :rolleyes:

I still access one email account from a client using Groupwise and I finally got into the habit of always hitting CTRL-A, then CTRL-C before sending any email I just composed. That way if I timed it out (which I did often) I could just paste what I had back in and try it again.

Mikerowaved wrote:I still access one email account from a client using Groupwise and I finally got into the habit of always hitting CTRL-A, then CTRL-C before sending any email I just composed. That way if I timed it out (which I did often) I could just paste what I had back in and try it again.

This suggestion is described as a procedure in their Helps section. It's a great idea - if you remember to do it often enough

faazshift wrote:Heres a link to a screenshot I took showing where the setting is: http://66.93.224.121/pub/LDSMail-Screenshot.png.

Thanks. The missionaries will be back next Monday and I'll have them check their settings and report back on what I find.

The missionary mail will be migrating to a gmail-based system over the next 2-3 months. Missionaries will receive an email soon asking them to create an LDS Account in preparation to move over to the new system.
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McDanielCA wrote:The missionary mail will be migrating to a gmail-based system over the next 2-3 months. Missionaries will receive an email soon asking them to create an LDS Account in preparation to move over to the new system.

Good news. I'll pass this along and have them wait for further light and knowledge:p

McDanielCA wrote:The missionary mail will be migrating to a gmail-based system over the next 2-3 months. Missionaries will receive an email soon asking them to create an LDS Account in preparation to move over to the new system.

Cassie,

The "LDS Mail" (www.ldsmail.net) used by CES and FHC and the "LDS Leadership Mail" (www.lds.org/ldsmailleader) used by stake presidents still uses the same system (Novel Groupwise Web version) as "My LDS Mail" (www.myldsmail.net) uses today. Know you if these other systems will megrate to Google Apps e-mail services too?

McDanielCA wrote:The missionary mail will be migrating to a gmail-based system over the next 2-3 months. Missionaries will receive an email soon asking them to create an LDS Account in preparation to move over to the new system.

I've mentioned this to the full-time missionaries in our area and although they've heard about it through an Email they haven't yet been told to create the LDS account. In fact, they told me that are not permitted to visit the lds.org web site.

half of us missionaries cant login to our my ldsmail account. Can anyone help?

Same here, Myldsmail.net wont redirect me to Gmail to actually be able to email home. Let me know if you find a cure.

Most of the people on this forum are just end-users, not programmers for the Church – is it a widespread problem? I.e. are your companions and district members having the same problems? If so, I'd recommend getting in contact with the mission office and have them contact the Church to get it fixed more quickly.

FYI - there was a wide-spread problem today, and it has been resolved.

wertdl wrote:FYI - there was a wide-spread problem today, and it has been resolved.

Just curious. Did you hear from the missionaries or from the mothers? [grin]