Tech Forum Archive

Replacement Printer

4 postsstarted by fernsten 8,637 viewsoriginal topic

fernsten
New Member
#1
We have a B405 that a Xerox tech has now spent 10+ hours on over four trips to the building. Each time, he fixes an issue and causes a new one. The latest is that the scanner no longer works (and hence, we can't make copies). Has anyone had any luck getting a full on replacement printer? The amount of time this is consuming is frustrating and I have limited faith that we'll get the machine back in full working order, especially when the garbage can now has a deposit of "extra screws."
russellhltn
Community Administrator
#2
That's a discussion that needs to happen with the FM Group.
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fernsten
New Member
#3
russellhltn wrote:That's a discussion that needs to happen with the FM Group.
The problem is the printer is still under warranty. I called printer support and they said if the tech marks it as non-repairable, it will be replaced no questions asked. Unfortunately, the tech wants to prove his worth and fix it.
russellhltn
Community Administrator
#4
I'd think your best shot would be to get ahold of the company that's doing the work and nicely bend their ear. It's not in their interest to have so many callbacks.
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