Tech Forum Archive

How do I separate or split household in Tools App?

5 postsstarted by allanlovelllloyd 1,526 viewsoriginal topic

allanlovelllloyd
New Member
#1
Husband and wife have recently separated. Wife and children moved into our ward, husband remaining in prior ward. Household is split in LCR Membership correctly. In Tools App husband reflects as residing at wife's new address even though he hasn't moved. How do I separate or split household in Tools App?
russellhltn
Community Administrator
#2
I suspect you'll have to contact support on Monday. In the case of non-member husbands, there's a switch that can make the spouse appear even though they are a non-member. But that switch is not in the control of the ward, but support has access to it. I think something like that is happening here.
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jdlessley
Community Moderators
#3
When Member Tools does not correlate with LCR then the most likely cause is that Member Tools has not synced. Try doing a manual update in Member Tools to see if it syncs with LCR data.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
#4
jdlessley wrote:When Member Tools does not correlate with LCR then the most likely cause is that Member Tools has not synced.
True, but it sounds like the husband was never a member of this ward. (Although I suppose it's possible the whole family was moved and then the father moved back.)

While not stated, given the separation, I'm wondering what are the odds are the husband is undergoing disciplinary action - and we're now in "non-member husband" territory.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jdlessley
Community Moderators
#5
The OP did not mention how he was viewing the husband's address. I am going to guess that the wife's ward and the husband's ward are in the same stake. That is the only way the OP would be able to see the husband's address in Member Tools after the wife moves into the new ward and the husband is in another ward. Additionally he would have to be viewing his address by selecting the directory for the stake or the husband's ward. The husband's address would not be visible in any manner in LCR if his record is in another ward. That begs the question as to what ward has the husband's record. The most likely answer is the husband's record is in the new ward and got moved there when the wife was moved there.

Additional information is needed.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?