Connecting Wireless Brother

Hello,

I'm a stake technology specialist. One of our bishops has a wireless Brother HL-L2340DW printer. We want to connect it to the Liahona network.

I know this information about registering devices to bypass the splash screen: https://www.churchofjesuschrist.org/hel ... m?lang=eng
But, so far, this printer doesn't stay connected to Liahona long enough for the system to recognize it. After about 2–3 minutes of not detecting network connectivity, it times out, turns its wi-fi function off, and that's it.

I'm going to try some other stuff, like connecting the printer to a computer and doing stuff from its manual to see if I can get it to stay connected to the network long enough for me to register it, but I'm wondering if anyone else has had a similar issue, have you? If so, what did you do? I was sad to learn that the global service center doesn't support printers, I'm no computer expert, and I can only give a weekly maximum of 1–2 hours to my calling, so it's hard to troubleshoot things like this when every minute heavily counts.

Thanks for reading, I hope you're doing well.

The splash screen bypass is only needed if it needs to talk to the internet. If its communication is strictly local, that's not required.

If the wireless printer is only used by one or two computers, some wireless printers are able to create their own Wi-Fi hotspot, with limited range. If you connect a private printer to the meetinghouse network, it becomes visible to all devices on the network. I connected the Xerox B405 printer in the library to the meetinghouse network, so anyone can print to it using their laptops, tablets, or cell phones. I suspect a bishop with a personal printer would not want others to send jobs to his printer.

The odd thing about the No Splash policy controls in TM is that you can't manually enter the MAC address of the device. You can only choose from a list of MAC addresses of devices attempting to connect to the network. To complicate the issue, most wireless printers have a wired MAC address and a wireless MAC address, similar to most laptops. You just have to know which MAC to look for in the list in TM.