App changes to wife's maiden name when husband is non-member

3 postsstarted by suzburton 2021-07-19 18:13 UTC841 viewsoriginal topic

New Member

#1
2021-07-19 18:13 UTC

We have a family in our ward, member wife and non-member husband. For years, the app has listed them under their name (husband's surname). Now, the app is listing them under wife's maiden name and they are really unhappy about this. The underlying church records has the correct family surname for them, just not Member Tools. How can we fix this?

scgallafent

Church Employee

#2
2021-07-19 18:17 UTC

Submit feedback using the feedback function in Member Tools. That will get it to the development team so that they can look into it.

russellhltn

Community Administrator

#3
2021-07-19 18:30 UTC

Verify the Household name is correct.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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