Unmatched Deposit Report and Deposit

2 postsstarted by moronihah 634 viewsoriginal topic

New Member
#1
On 4 July, we attempted to create a batch of donations with LCR. Server-side errors occurred in LCR, and it failed to create that batch. Later we found that the batch was apparently created. Two days later, on 6 July, we were able to print the deposit report and batch report, and we deposited the funds. But since then, LCR shows under the Action Items that there is a missing deposit report and deposit associated with that batch:

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Both action items have different reference numbers, and I suspect that LCR has failed to associate the two. What can I do about this?
Community Administrator
#2
I suspect the answer will be to call support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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