Missionary account not showing in transfer screen

We had a recent stake realignment and now have some new missionaries in our ward missionary account. We received a balance from another ward for one of these missionaries (a couple actually). I can see them in the subcategory under Ward Missionary Fund, but when I go to transfer their balance from Ward Missionary Fund line to their personal line, they do not show up as an option in the transfer screen...yet the other missionaries that were added to our ward do.

Any ideas why and how to fix it?

This is one of those issues that needs to be looked at by the Global Services Department (GSD). At least they should be able to tell you what is going on.

FYI- Their account is disabled because they have returned home and are preparing for another mission. The money can't be transferred in until they receive their call and the missionary department activates their account.

No more information is needed.