Member Information No Longer Available?

3 postsstarted by christopherjlewis 2021-05-29 13:06 UTC648 viewsoriginal topic

New Member

#1
2021-05-29 13:06 UTC

Hi. I noticed that with a sync this last week, I no longer have the ability to view member information; record number, recommend status, confirmation date, etc. It is a function of the app that I use frequently. My calling has not changed and my LCR rights work just fine.

Any thoughts?

Thank you.

Chris

jdlessley

Community Moderators

#2
2021-05-29 15:09 UTC

What system version of Member Tools (Android or iPhone/iPad) are you using?

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

russellhltn

Community Administrator

#3
2021-05-29 17:04 UTC

First, make sure you have the right login entered into Member Tools. Then try doing another sync. A system might have been offline or to busy that left you with incomplete information.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.