Under Reports - Member List, Address no longer shows

5 postsstarted by hallamigo 1,001 viewsoriginal topic

New Member
#1
When I go into LCR > Reports > Member List and choose the Show dropdown, when I check the Address box then it shows the column, but does not show anyone's address. This has always worked up until about a week ago, when I last used it, so it could be a different time frame. I've logged out and back in and I've also used a different browser with no luck. Is anyone else seeing - or not seeing ;) - the same thing? Thanks!
Community Moderators
#2
I just checked this in the Firefox browser and got the same results. Make sure you submit feedback using the link at the bottom of the page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Community Moderators
#3
I received a response to my feedback through the website. It was disappointing to say the least. It said to call the GSD. So I did just that today. After explaining the original issue to the worker she duplicated the problem. After voicing my concern with the feedback response she elevated me to her supervisor. He spent some time with some techs and found a workaround. To get the address data to populate the report you must refresh the web page, select the Show drop-down list box and check the Address box again (the refresh page unchecks the box). The addresses will now show.

Talking with the supervisor was helpful in getting the issue on the list of issues to be resolved. But we all know that what the programmers work on is not necessarily determined by ticket issues from the membership. Their priorities come from councils and church sponsoring departments. So when the issue will be fixed is unknown. But for now there is a workaround.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Church Employee
#4
It actually worked up until 10:05am Tuesday morning. The "workaround" worked because we fixed the issue this morning.
New Member
#5
Thanks all! It's working now for me.