Leaders cannot view several family's records

My Relief Society President contacted me and said that she could not see any type of membership info for two families. I can see them. What can cause this? I thought that perhaps the two families had marked their info as private but I don't see that capability when I look at my records.

bill.dudley wrote:My Relief Society President contacted me and said that she could not see any type of membership info for two families. I can see them. What can cause this? I thought that perhaps the two families had marked their info as private but I don't see that capability when I look at my records.

A clerk can only see the privacy settings in the Ward Directory and Map and in the Member Tools app. It is not visible in Leader and Clerk Reources (LCR). The clerk can only change the privacy settings in Member Tools. Members may not be familiar with how the privacy settings work and will make changes without understanding the consequences. Do not make changes to the privacy settings without first getting permission.

Thank you. I am getting in touch with the families about their setting.

bill.dudley wrote:My Relief Society President contacted me and said that she could not see any type of membership info for two families.

I'd check the account that the RS president is using. Privacy options should not hide them from her.

I think the MRN on the account she's using doesn't match the MRN of the person holding the RS President position.

Also note that it can take 24 before the rights of a new calling kick in. But only if she was recorded with a standard position.