Primary Organization updates not showing in Tools

2 postsstarted by tashasman 737 viewsoriginal topic

New Member
#1
We recently updated our entire Primary Organization (assigning teachers and class members) for our Ward in preparation for returning to second hour today. The updates were made earlier this week. Despite the updated information showing on the main website, Member Tools does not reflect the changes. We have done manual updates of the app on multiple devices all with the same outcome. Thoughts on why the changes would not be reflected in Member Tools?
Community Moderators
#2
The issue may be specific to Member Tools on a specific operating system devices. If you can identify what operating system is having the issue we can move this thread to that forum for users of that operating system version of Member Tools to help. There have been reports of sync issues with the newer devices running iOS that may be related.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?