Updated phone # on website not transferring to Tools App

3 postsstarted by DonnaCO 2021-03-20 04:25 UTC1,464 viewsoriginal topic

New Member

#1
2021-03-20 04:25 UTC

We had to get new phone numbers and thought we had changed them...however the changes are not reflected in Tools. I am unable to find a way to make the changes.
I am the RS President and several people have suggested I update my number

....it is changed online, but doesn't show up on the Tools App. How can I make this happen for my and for my husband?
Thanks,
Donna O'Leary
Casa Grande AZ 1st Ward

russellhltn

Community Administrator

#2
2021-03-20 04:37 UTC

Keep in mind there's a "household" number as well as a "personal" number for each individual. Make sure to check both.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

garystroble

Senior Member

#3
2021-04-09 15:20 UTC

Have also found here that tools does not update phone numbers very promptly at all lately, sometimes takes days. Must be another sync issue. A refresh data by the user should bring in the new number, but it can be a more cumbersome process and most members do not know that option even exists.