Married couple showing as separate individuals

I recently was called as membership clerk and was asked to fix this. We have a married couple that moved back into our ward but they are showing as different individuals on the member list. When you select each one they show that they are married and part of the same household but they’re still separate on the ward roster. They are not duplicate records. How to I make them merge and show as one household on the roster? Again they do show as same household when selected

I'm also a membership clerk. I'm assuming you're using LCR to look at the records. In LCR, the view you have of each individual membership record has a 'Household' tab and a 'Family' tab.

The 'Family' tab is where family (marriage, parent-child, etc.) relationships are shown. In the 'Family' tab, each spouse should show up as a spouse on each other's record. That link is essentially symmetrical. Family relationships are unchanged by where respective family members live.

The 'Household' tab is basically groupings of people who live together and are treated as one group unit for ministering assignments and similar things. The bluish-background box in the 'Household' tab has a more complete definition.

My guess (and it's just a guess because I cannot see what you see in LCR) is the spouses show up as spouses in the 'Family' tab but are in different households as seen in the 'Household' tab. If that guess is correct, go to the husband's 'Household' tab. If his wife is not listed as being in his household, click on the 'Add Household Members' link/button and follow the steps to add her to his household.

Some of your best sources for information on handling problems like this would include the training materials, your ward clerk, and your stake clerk. Part of the calling of stake clerks is to train the ward clerks and the assistant ward clerks.

If the wife is in the household but in the wrong position (not the spouse), remove her from the household (so she becomes her own head of house) and then add her back to the household again. If the marriage is properly recorded, the system should recognize that and put her in the correct position. If that doesn't work, you will probably have to get the Global Service Desk involved to fix it.

Do NOT "terminate" the marriage and add it back in to try to fix it (like I erroneously did a few years ago). That worked on my end, but created problems with the member's record in SLC (that the ward cannot see). If you cannot fix it by adding the wife (or removing the wife and adding her back in), it is time to get the Global Service Desk involved - you probably cannot fix it on your own at that point.